Refund & Returns Policy

1. Returns and Exchanges

All product sales are final once an order has been transferred for shipment. Evolve Elite Research does not accept returns or exchanges of laboratory research materials after shipment.

This restriction protects product integrity and prevents previously shipped research material from being returned to available inventory after custody, storage conditions, or handling can no longer be independently verified.

This final-sale policy does not eliminate remedies that may apply when an order is incorrect, arrives damaged, or cannot be fulfilled as described below.

2. Order Cancellations

A purchaser may request cancellation by contacting Evolve Elite Research before the order has been transferred to the applicable shipping or logistics provider.

Cancellation requests are not guaranteed and cannot ordinarily be accepted once fulfillment or shipment has progressed beyond the point at which the order can reasonably be stopped.

Approved customer-requested cancellations are subject to a 6% processing fee to offset transaction and payment processing costs associated with the original order and cancellation.

The 6% cancellation fee does not apply when Evolve Elite Research cancels an order because the order cannot be fulfilled or when a full refund is otherwise required by applicable law.

3. Incorrect Orders

If the product received does not match the product ordered, contact Evolve Elite Research promptly after delivery.

Please provide the order number, the product received, and photographs or other documentation reasonably necessary to verify the discrepancy.

Once verified, Evolve Elite Research will determine the appropriate resolution, which may include replacement of the incorrect item, shipment of the correct item, or a refund as appropriate to the circumstances.

4. Damaged Shipments

If an order arrives visibly damaged or its contents appear to have been damaged during shipment, contact Evolve Elite Research promptly.

Customers may be asked to provide:

• the order number;
• photographs of the shipping package;
• photographs of the affected product;
• shipping-label information; and
• other information reasonably necessary to investigate the shipment.

Do not discard damaged packaging or affected materials until the claim has been reviewed, as the carrier or Evolve Elite Research may require documentation for investigation.

5. Missing or Undelivered Orders

If tracking information indicates that a shipment has not progressed, appears lost in transit, or the expected delivery has not occurred, contact Evolve Elite Research so the shipment can be reviewed.

Delivery and carrier records may need to be investigated before a replacement or refund determination can be made.

Nothing in this policy limits refund or cancellation rights that apply when merchandise cannot be shipped or delivered as required by applicable law.

6. Orders We Cannot Fulfill

If Evolve Elite Research cannot fulfill an accepted order because of inventory availability, operational limitations, compliance review, or another reason, the affected order or item may be cancelled.

Amounts paid for merchandise that Evolve Elite Research cannot ship will be refunded as required by applicable law and the applicable payment method.

Customer-requested cancellation fees do not apply to merchandise that Evolve Elite Research is unable to fulfill.

7. Refund Processing

Approved refunds are generally issued to the original payment method when technically available.

After a refund has been initiated, posting and settlement time may depend on the customer’s bank, payment provider, card issuer, or other financial institution.

Evolve Elite Research cannot control processing time imposed by an independent financial institution after a refund has been submitted.

8. Research Use Only

Products offered by Evolve Elite Research are supplied exclusively for controlled laboratory and analytical research.

Products are not intended for human consumption, human administration, veterinary use, clinical use, diagnostic use, cosmetic application, compounding, personal use, or administration of any kind.

A request involving dosing, administration, treatment, or other prohibited use does not create eligibility for a return, exchange, refund, or product-support instruction.

9. Relationship to Terms & Conditions

This Refund & Returns Policy forms part of the terms governing purchases through EvolveElitePeptides.com and should be read together with the site’s Terms & Conditions.